JOIN SOUTHWEST WASHINGTON SHRM

WEDNESDAY April 15, 2025 

11:45 AM - 1:00 PM

DOORS OPEN AT 11:15 AM

Conversational Agility: 

Developing Conversational Intelligence (CIQ) to Build Trust and Drive Collaboration

Session Summary

Every conversation helps shape organizational culture. HR professionals are uniquely positioned to model and coach communication that strengthens trust, collaboration, and performance. This session introduces the Conversational Intelligence (C-IQ) model, a neuroscience-based framework that explains how language and trust influence engagement and results. Participants will use tools such as the Conversation Dashboard to identify trust and threat dynamics in dialogue and develop key competencies to turn everyday interactions into opportunities for stronger relationships and greater partnership.

Learning Objectives

1.) Understand how the Conversational Intelligence model links neuroscience, trust, and communication effectiveness in the workplace.

2.) Apply the Conversation Dashboard to identify conversational patterns, manage reactions, and create space for understanding and collaboration.

3.) Practice trust-building behaviors such as listening to connect, staying open to influence, asking discovery questions, and co-creating shared meanings.

About the Speaker

Suzi Wear, SHRM-SCP | Managing Director, Learning & Development Services - Xenium HR 

Suzi Wear is a seasoned business and people leader with over 20 years of experience in human resources, talent strategy, workplace culture, and leadership development. She has led HR functions within organizations and consulted with hundreds of growing businesses, helping them navigate complex employee relations, strengthen leadership, and build engaged, high-performing teams. Suzi is also a sought-after speaker who partners with organizations to deliver practical, impactful training for business and HR leaders across the Northwest.

Join us for this month's luncheon, network with peers, and earn 1 hour of SHRM and HRCI credit! Online registration closes Friday, April 10th at 5 PM, but you can still attend—walk-ins are welcome for $50 at the door! 

Tickets

$35.00 Member (Non-Refundable)

$45.00 Non Member (Non-Refundable)